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IT Administrative Support
General Experience
  • Two (2) years General office environment
Specialized Experience
  • One (1) year experience MS Office, conducting physical inventories, maintaining IT procedures and manuals
Responsibilities
  • Assist in creating/updating operational procedures
  • General office duties
  • software inventory
  • Assist in the maintenance of IT Office Manuals
  • Carry out regular hardware and software audits
  • Perform Daily IT Administrative Tasks as assigned
  • Attend all inbound calls for helpdesk and issue ticket and assign to support engineer
  • Manage all aspects of the Helpdesk
  • Assist in creating/updating operational procedures
  • Perform general office duties
  • Maintenance of hardware and software inventories

Skill & Technical Requirements
  • Must be customer service oriented
  • Able to work well in stressful situations
  • Must possess excellent interpersonal and communication skills
  • Solve problems in a timely and efficient manner
  • Work effectively on a multitude of tasks
  • Must have excellent written communication skills
  • Must be able to work with ticketing system (experience with ClientTel is a plus)
  • Must be able to understand technical issue to be able to document in ticketing system
  • Provide level 1 Help Desk Support over the Phone
  • Must be able to handle moving and handling of computers and computer devices
  • Must have full understanding of MS Access
  • Must be able to browse and understand file system and basic computer OS Commands

Education
  • High school graduate or equivalent
Corporate Headquarters

BITHGROUP Technologies, Inc.
113 West Monument Street
Baltimore, Maryland 21201
Phone: 410-962-1188
Fax: 410-962-6535

General Inquiries:
info@bithgroup.com
 
Application Form
Employment Application | 740KB
BITHGROUP Technologies, Inc. is an equal opportunity employer. We hire with no discrimination towards age, color, creed, gender, marital status, race, religion, sexual orientation, disability or veteran status.
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